Updated Dec 19th 2023
Shipping FAQ
What does shipping cost?
- Europe: Shipping 7-14€.
- Rest of the World: Shipping 20-30€.
- All Orders 270€ or more ship free.
Can I track my package?
Yes, when your order ships, you will receive an automated email or text message with your tracking information.
Will I be charged taxes?
We do not charge tax on orders. But your local government might charge VAT or customs tax. Please make sure you are aware of the tax policy in your country for imported packages.
UK/USA Customers and taxes.
Unfortunately our UK/USA customers are subject to customs duties. Please make sure you are aware of the UK/USA policy if you are ordering from there.
Will I get charged EU and UK Import Duty?
Miniaks is not responsible for any charges you may have to pay in taxes or customs duty. Please contact your local customs office to establish what charges you may incur from ordering.
What happens when I place my order?
Magic. Once your order is placed you will receive an email or text message from us acknowledging your purchase. When your package ships you will receive tracking information email from the shipping company, and the status of your order will change to ‘shipped’ in your Miniaks account.
If you don’t see any emails, please double check your spam folder.
How long will it take for my order to arrive?
All orders are shipped as soon as possible once your payment has cleared.
All packages withing Europe usually arrive within a few days and depending on the shipping Company and service you choose. Orders outside Europe usually take 2-3 weeks.
Can you mark my package as “gift”?
Its not Etsy Sorry. And Its against the law.
What if there is a problem with my order?
All efforts are made to deliver your order in perfect condition and good time, but we are only human and occasionally s*&t mistakes will happen. If there is any problem with your order please contact us at support@miniaks.com and we will be very happy to sort it out.
What if I gave the wrong address?
Miniaks cannot take responsibility for customers providing incorrect information. We usually ship orders within 7-10 days of receipt. However, if you have provided a wrong address and can contact us before it has shipped, we endeavor to correct it. Contact support@miniaks.com.
Do you ship to PO Box numbers?
Yes, we can do that but check with your post office if they can receive packages.
I still have another question.
Glad to help, reach us at support@miniaks.com